Get Started with Business Process Improvement

Every organisation desires to reduce its costs in order to increase operating profits. Many also have objectives to improve customer service, tighten compliance, reduce cycle times and, in the commercial sector, gain market share. A major weapon in this battle is to streamline core business processes so that wasted effort is removed from day-to-day operations. The cost reductions arising from process improvement can be startling - eliminating just one redundant task can save tens of thousands a year.

With a baffling array of methodologies, consultancies and software products all purporting to be the means to achieve better processes, we find that the key question for those starting out on this journey is "How do I get started?". Inex will help you do just that by focusing on helping you to:

• create a costed business case to improve each process. We use proven tools to capture "as is" processes, help design improvements and identify the expected cost reductions.
• build a team to drive changes within the business, made up of stakeholders, management, subject matter experts and consultants with relevant knowledge. This "rich mix" will ensure project success.
• consider the "soft" impact of changing working practices and ensuring that staff are "bought into" the project. We have a toolbag of techniques to make this happen.
• structure a project that is governed and led by the business, but fully supported by the I.T. department, playing to the strengths from both and bridging the traditional "divide".
• understand the tools that are available to support process improvement. We believe that BPM software is the enabler, but there are many products on the market, but which is right for your business, commercial and technical aspirations?
• learn best practice and methodologies, building upon the successes of others and not "re-inventing wheels".